HONG KONG SAR – Media outreach – July 12, 2022 – Hang Seng Bank offers diversified commercial banking solutions to meet the needs of small and medium-sized enterprises (SMEs) at different stages in Hong Kong. The global business environment is changing rapidly in a fluctuating pandemic situation, and Hang Seng has optimized digital business banking to enable businesses to maintain efficiency in a competitive market, while focusing on business expansion. Hang Seng Commercial Banking introduced over 250 digital innovations and enhancements in the past year. The number of customers using digital banking services has increased significantly by around 120%, while transactions on digital channels have seen double-digit growth.
As part of Hang Seng Commercial Banking’s ongoing customer-centric initiatives, it has expanded its remote account opening service and launched an online loan application platform with electronic signature functionality. The enhanced service also supports businesses that have a maximum of five “connected parties”, eliminating the need for customers to visit a branch to complete an in-person signature to complete the account and loan application. , enabling a true online journey for both services. which are essential for businessmen.
Mr. Donald Lam, Head of Commercial Banking Services of Hang Seng Bank, said, “As digitalization gains popularity among SMEs, Hang Seng has stepped up its digital business banking services to enable customers to make better use of their funds and their resources and manage their business needs from anywhere. To further promote Digital Business Banking and help customers grow their business, we launched a series of limited time offers on Digital Business Banking and invited Mr. Sham Kaki, a rising local player , to showcase humorous videos to bring By leveraging Kaki’s youthful image and personal entrepreneurial experience, the promotions hope to resonate with SMEs and show that Hang Seng strives to improve their banking experience and wants strengthen their effectiveness to seize the opportunities brought by the economic recovery. .”
Mr. Sham Kaki is one of the commercial clients of Hang Seng Bank. In the series of commercial specials, he acts to imitate the life of a businessman by encountering various challenges while doing business. The videos also cover the four main pain points of SME financial management, including methods for collecting payments and tracking remittances in a transparent way, using check deposit services, and managing business expenses. exploitation. For more details, visit youtube.com/HangSengCommercialBanking.
Sham Kaki said, “As an SME owner, we have to do everything ourselves and deal with all kinds of issues. Therefore, a comprehensive e-Banking service really helps us a lot! In addition to facilitating payment, we can also check remittance status instantly in real time, moreover, transparent collection services help a lot to reduce the number of deposit rates on platforms and simplify procedures .I can now focus more on developing the performing arts and my business at the same time.”
In addition to digital enhancement, Hang Seng combines innovation and human touch to provide customers with comprehensive and personalized banking service through online and offline channels. Hang Seng offers a 24-hour service hotline and live chat for support. Online webinars are also regularly held to improve customer experience in using “e-Banking” services, in which customers can enjoy both digital and physical banking services.
Hang Seng’s Diversified Digital Solutions, Helping Commercial Banking Clients Advance Their Business
From July 13, 2022 to September 30, 2022, Hang Seng is launching a series of limited-time offers on digital business banking. Online transactions can save up to 55% on processing fees, and deals are valued up to HKD 36,888, helping SMEs grow their businesses. Limited time offers include:
Account opening offers
|Virtual+ account opening offers||
Other limited time offers include:
|Digital Business Banking||Limited time offers|
| 24/7 instant deposit of checks via mobile phone
Hang Seng launches the first mobile check deposit service on the market in Hong Kong, which allows customers to deposit checks from anywhere and anytime via mobile phones, without physically visiting a branch.
Since its launch in March this year, the service has been very popular with customers. Some customers have reported that the service is convenient and saves time, especially during the pandemic. Checks can be easily deposited by capturing the image through the Hang Seng Business mobile app at your fingertip.
| Complete collection solution for SMEs to seize the opportunities of the Consumption Check
The consumer voucher program provides opportunities for merchants. The 2022 Consumption Voucher Program (Phase 2) will be issued on August 7, 2022. To take advantage of the Consumption Voucher opportunity, Hang Seng and QF Pay specially offer “Complete collection solution for SMEs” and exclusive offers . Merchants do not need to purchase or use any additional payment collection device to transact. Customers can simply scan the QR code or click the payment link to pay instantly. A variety of payment options are available to support different e-wallets including FPS, WeChat Pay, ALIPAY HK and Tap&Go for seamless online payment collection to minimize deposit rate.
| HKD Commercial World Mastercard Virtual Card Service
Improved authorization control and streamlined account reconciliation
To enable customers to easily manage business expenses, Hang Seng Business World Mastercard has introduced a virtual card service for “Business-to-Business (B2B)” payment transactions, such as the e-commerce industry or SMEs. who need to advertise on social platforms from time to time. time promoting their business. They can create virtual cards at any time through the online expense management platform, assign different card numbers and transaction limit for each project, and do not need to disclose physical card information during transactions. online, making payments safer and smoother!
– $400 cash back
^ Net setup fee for virtual card service after 50% discount is HKD 2,500.
* 2.8% cashback includes 2% cashback promotion, 0.4% cashback for all online spend in foreign currency and 0.4% cashback cashback for each spend
To borrow or not to borrow? Only borrow if you can repay!
| Real-time payout progress for convenience
Customers can track the real-time progress of incoming and outgoing payments via “Inward Payment Tracker” or “Payment Tracker” of Hang Seng Business e-Banking or Hang Seng Business Mobile App. Customers are free to call the hotline to improve communication with business partners.
The issuer is solely responsible for the content of this announcement.