Doha, Qatar – Qatar Islamic Bank (QIB) has received 4 awards from the Middle East Economic Digest (MEED) MENA Banking Excellence Awards 2022 in recognition of its outstanding performance in retail and digital banking.
Thanks to its comprehensive client offering and focus on optimizing and digitizing its banking operations, QIB was named “MENA Retail Bank of the Year”, “Best Retail Bank in Qatar”, “Best application for customer experience in the MENA region” and “Excellence in Mobile Banking in the MENA region”. The awards reflect QIB’s commitment to providing the most innovative banking services in the market and demonstrates its major contribution to reshaping the banking scene in Qatar and beyond through seamless digital solutions and services that cater to all. customers’ banking needs.
Last year, QIB launched a brand new version of its award-winning mobile app. Creating a simplified and more engaging user experience, the app enables full and easy access to the Bank’s digital services, 24/7 and from anywhere in the world. The app saw the introduction of major features, bringing many new banking services to Qatar for the first time.
Taking digital banking one step further, QIB has implemented the latest technologies in its operations to ensure an end-to-end digital experience for its customers for all their financial needs, enabling customers to complete all their banking transactions from n anywhere in the world. Whether it’s starting a new relationship with QIB, securing financing, or issuing a credit card, QIB’s digitization program and mobile app redesign gives customers full control and more. flexibility to carry out their banking needs remotely in just a few minutes.
QIB is the first bank in Qatar to introduce a digital instant credit card solution through its mobile app, and the first in Qatar to launch Visa Direct for customers to transfer funds instantly to over 30 MENA countries, from Europe and Asia.
Additionally, QIB enhanced its banking experiences for new customers with the launch of the digital onboarding process, allowing potential customers to start a relationship with the bank by opening their accounts in a quick, simple and convenient way.
In addition, the Bank introduced Zaki, which means smart in Arabic, the virtual assistant chatbot powered by artificial intelligence (AI) to automate conversations and help and machine learning (ML) algorithms resulting in constant service improvements and CX-driven personalization. The virtual assistant allows users to interact with the bank 24×7 much more efficiently.
QIB’s digitization campaign also extends to its branches, with new multifunctional ATMs and interactive banking machines; improved call center operations that link all channels; and better integration of offline and online customer journeys.
Commenting on the recognition, MD Anand, Managing Director of QIB – Personal Banking Group, said, “We are delighted to receive these prestigious awards from the esteemed publication MEED in recognition of our retail and digital transformation efforts. These awards demonstrate our commitment to innovation and customer focus. By keeping customer needs at the heart of our strategy, we are determined to strengthen our position as a leader in digital transformation in Qatar and across the region. »
MEED, in partnership with financial services publications GlobalData Retail Banker International and Private Banker International, presented the first edition of the MENA Banking Excellence Awards 2022. The 2022 awards program celebrates the best banking and financial services institutions and individuals for their innovative offering and commitment to customer excellence.
For more information, visit www.qib.com.qa.