Artificial Intelligence (Ai) is the “hot thing” now. Indeed, globally, the hype around artificial intelligence continues to accelerate, with the end goal being to simplify conversations and processes.

But if you still have doubts, ask United Bank for Africa (UBA). Thanks to Leo, its flagship chatbot Ai, which recently turned four years old, the pan-African bank has simplified the banking process for its millions of customers around the world, while strengthening conversations.

Four years later, the Chat Bot has proven to be the most formidable artificial intelligence chat bot to date; at the service of a growing clientele who now have fewer transaction worries to worry about.

For the bank, this fourth anniversary is the assurance of a new year filled with better and unparalleled service to its 4 million subscribers.

LEO the virtual banker

With the slogan “I am LEO, an artificial intelligence personality who brings banking through a simple conversation”, the virtual banker of the Pan African Bank has proven to be a chat companion always available 24/7. 7 and a repository of knowledge, especially when it comes to helping with banking services.

The bot can among other things open an account, make transfers, buy airtime for you and others, check your account balance, send bank statements to embassies, freeze accounts, help with travel notifications , block checks, get your mini statement and make requests.

In summary, AI Chat Bot’s goal is to make banking less boring by making transactions simple, easy, and fast just by having a conversation.

birthday offerings

African global bank, United Bank for Africa, said it had concluded plans to commemorate the fourth anniversary of its flagship Chabot artificial intelligence product with new offerings that are expected to further change the face of digital banking in the world. Nigeria.

“Born on January 11, 2018, with a firm resolve to put its customers first and put banking at the heart of disruptive technologies that will transform the experience of valued customers, UBA has done the unthinkable by hooking 3 million users in less than three years of its creation.

Leo, which the bank pointed out, turned out to be the most formidable artificial intelligence chatbot to date; serving a growing customer base who now have less transaction hassles to worry about, is currently available on Facebook Messenger, WhatsApp, Apple Business Chat

To further expand its reach, UBA has sealed plans to launch Leo services on Instagram and Google Business, lands none of its peers can lay claim to.

Changing the face of the bank

Group Managing Director/Managing Director, UBA, Mr. Kennedy Uzoka, asserted that UBA clients indeed agree that Leo is one of the bank’s biggest investments in cutting-edge technology and is changing regularly the face of banking on the continent.

“Three years later, and with over 4 million+ customers, UBA’s Leo has undoubtedly remained Nigeria’s smartest banking chatbot due to his speed and quick learning intelligence and has continued to evolve with much to offer its many customers.”

“While other financial institutions are still trying to find their feet in artificial intelligence, we can proudly say that our Leo has become a huge success as he continues to consolidate his successes and accolades by winning multiple awards. in the short time of its existence, “he added.

Uzoka continued: “In just four years, Leo’s milestone achievements have indeed been overwhelming, spanning 20 African countries and winning over 10 prestigious awards around the world, an outstanding feat by any measure, I must say we are proud. of Leo’s daunting accomplishments. which is largely unbeatable”.

“With this in mind, we have ensured that Leo continues to benefit from periodic and systematic upgrading with a particular focus on improved advancements and specialized unique features where necessary.”

“UBA’s vision has always been and will remain to be a dominant force in the digital banking space in Africa. Our determination is to provide an unparalleled experience across all channels.

“We are a tech-driven institution with a vast knowledge of the business we do and Leo, being a tested, reliable and smart personality, has done well to replicate on WhatsApp the success he has had on the platform. form Facebook Messenger where it started its journey and later on the IOS (iPhone Operating System) platform.

“It’s a solution that is, from a customer perspective, easy to use by anyone, regardless of demographic. Leo is always ready and waiting to help with any form of banking service,” Uzoka said.

Uzoka further explained that Leo is already present in 20 African countries and in three languages ​​and has a number of rich and robust features meant to mesmerize existing and potential customers with extremely fast and secure services as all transactions and requests are encrypted, fin-finish.

“Leo has the ability to do a wide range of things, including transferring funds, recharging calling cards, checking account balance, retrieving bank statements, instantly opening accounts for new customers, reporting to embassy/other banks/microfinance, purchasing airtime/data, paying bills (LCC, PHCN, CATV), effectively helping to save money and limit expenses.

“The AI ​​chatbot also offers remarkable innovative features that allow customers to perform banking services: request/stop/confirm checks, block card, log and track complaints, ATM/branch locator, freeze accounts and check the weather, etc.

“Other features include customer service complaint resolution, new account linking, flight payment, prepaid card linking and funding, travel notification, Wakanow services and visa service from Dubai,” he explained.

The GMD also highlighted that customers who have engaged with Leo are more than happy with their experience and credit him with automatically retrieving account details without hassle, adding that “testimonials abound on how it is generally easier to use Leo over his counterparts.

“For example, Leo automatically detects account numbers through a customer’s WhatsApp mobile number and seamlessly helps customers check their account balance as well as top-up airtime.”

The bank also said it has concluded plans to commemorate the 4th anniversary of its flagship Chabot artificial intelligence product with new offerings that are expected to further change the face of digital banking in Nigeria.

“Born on January 11, 2018, with a firm resolve to put its customers first and put banking at the heart of disruptive technologies that will transform the experience of valued customers, UBA has done the unthinkable by hooking 3 million users in less than three years of its creation.

Leo, which the bank pointed out, turned out to be the most formidable artificial intelligence chatbot to date; serving a growing customer base who now have less transaction hassles to worry about is currently available on Facebook Messenger, WhatsApp, Apple Business Chat

To further expand its reach, UBA has sealed plans to launch Leo services on Instagram and Google Business, lands none of its peers can lay claim to.

Group Managing Director/Managing Director, UBA, Mr. Kennedy Uzoka, asserted that UBA clients indeed agree that Leo is one of the bank’s biggest investments in cutting-edge technology and is changing regularly the face of banking on the continent.

“Three years later, and with over 4 million+ customers, UBA’s Leo has undoubtedly remained Nigeria’s smartest banking chatbot due to his speed and quick learning intelligence and has continued to evolve with much to offer its many customers.”

“While other financial institutions are still trying to find their feet in artificial intelligence, we can proudly say that our Leo has become a huge success as he continues to consolidate his successes and accolades by winning multiple awards. in the short time of its existence, “he added.

Uzoka continued: “In just 4 years, Leo’s milestone achievements have indeed been overwhelming, spanning 20 African countries and winning over 10 prestigious awards around the world, an outstanding feat by any measure, I must say we are proud. of Leo’s daunting accomplishments. which is largely unbeatable”.

“With this in mind, we have ensured that Leo continues to benefit from periodic and systematic upgrading with a particular focus on improved advancements and specialized unique features where necessary.”

“UBA’s vision has always been and will remain to be a dominant force in the digital banking space in Africa. Our determination is to provide an unparalleled experience across all channels. We are a technology driven institution with a vast knowledge of the business we do and Leo, being a tested, reliable and smart personality, has done well to replicate on WhatsApp the success he has had on the platform Facebook Messenger where it started its journey and later on the IOS (iPhone Operating System) platform. It’s a solution that is from the customer’s perspective, easy to use by anyone, regardless of demographic. Leo is always ready and waiting to help with any form of banking service,” Uzoka said.

Uzoka further explained that Leo is already present in 20 African countries and in three languages ​​and has a number of rich and robust features meant to mesmerize existing and potential customers with extremely fast and secure services as all transactions and requests are encrypted, fin-finish.

“Leo has the ability to do a wide range of things, including transferring funds, recharging calling cards, checking account balance, retrieving bank statements, instantly opening accounts for new customers, reporting to embassy/other banks/microfinance, purchasing airtime/data, paying bills (LCC, PHCN, CATV), effectively helping to save money and limit expenses.

“The AI ​​chatbot also empowers remarkable innovative features that enable customers to perform banking services: request/stop/confirm checks, block card, record and track complaints, ATM/branch locator, freeze accounts and check the weather, etc. Other features include customer service, complaint resolution, new account linking, flight payment, prepaid card linking and funding, travel notification, Wakanow services and Dubai visa service” , he explained.

The GMD also highlighted that customers who have engaged with Leo are more than happy with their experience and credit him with automatically retrieving account details without hassle, adding that “testimonials abound on how it is generally easier to use Leo compared to its counterparts. For example, Leo automatically detects account numbers through a customer’s WhatsApp mobile number and goes ahead to help customers seamlessly check their account balance as well as recharge airtime”.